IT Service Management

As a telecoms industry solution specialist, we also have specific expertise in implementing BMC Software IT Service Management (ITSM) solutions. The company’s ITSM roots extend back to the early 1990’s and the emergence of ITIL Best practices in the United Kingdom. Over the last two decades, our team of ITIL and BMC Software accredited consultants have advised and assisted in some of the largest ITSM implementations.

Keeping pace with the various iterations over the years to the current ITIL version v3.0, we are able to assist telecoms organizations to implement BMC Software ITSM solutions within the context of their telecoms business. This has become particularly important as telecoms organizations start to harmonize and integrate OSS and IT operations and infrastructure. The advent of Cloud Computing and Unified Communications is providing even more impetus for convergence of B/OSS and IT tools and processes.