IT Service Management

SMI Telecoms is a focused BMC solutions partner. BMC ITSM products can be purchased through our global BMC channel partnerships or through BMC direct. Please refer to BMC Software site for full details of the BMC ITSM portfolio.

SMI Telecoms management history in IT Service Management extends back 20 years to the early 1990’s with early adoption of the ITIL Best practices in the United Kingdom. Keeping pace with the various iterations over the years to the current ITIL version v3.0, we are able to assist our telecoms clients to implement market leading ITSM solutions within the context of their telecoms business. This has become particularly important as telecoms organizations harmonize their OSS and ITSM operations and infrastructures.