OS3 Network Change Management
and Maintenance

OS3 is built on the market leading BMC Remedy® Action Request System®, a powerful workflow tool that already supports numerous custom implementations of telecoms service management solutions around the world.

Blends ITIL Best Practice with the Fundamentals of the Telecoms World

ITIL change management best practises and language are blended with those of the telecoms world including key definitions and process areas such as RFC, CAB, CIs and for telecoms; Method of Procedure (MOP).

In addition to supporting standard change management processes, OS3 NECMM also incorporates additional functionality for network design, build and preventative maintenance processes.

Drives Efficiency and Effectiveness

Network operations staff, engineering departments, customers and third parties can quickly and easily initiate, approve and update change tickets with one click simplicity. The browser based agent console provides access from anywhere and from any device. Changes can also be auto scheduled based on the ‘maintenance’ attributes of Network CIs. Multiple change tasks and work orders can be linked to parent change tickets to provide an end-to-end view of change activity related to a specific change request.

Comprehensive Approval Management

OS3 NECMM utilizes the BMC Remedy Approval Engine to implement ITIL compliant change management approval processes including CAB approval structures and change categorization.

Multi-Vendor and Third Party Support

Vendors and other third parties can be configured into the system and also granted access either directly through security profiles or indirectly through integration into their systems. This enables third parties to initiate change requests or be incorporated into change management workflows such as ‘vendor dispatch’.

Manage Risk through Holistic View and Tracking of all Network Changes

OS3 provides a centralized repository and a single window of all change activities. In addition to planned changes, unauthorised changes automatically detected through OSS/J compliant integration with network monitoring tools can also be tracked and managed. This holistic view of all network changes allows accurate change conflict analysis and impact analysis to be undertaken across the entire network infrastructure.

Effective Impact Analysis and Notification

OS3 NECMM leverages the BMC Atrium CMDB to establish federated Network CI and service relationships within a telecoms infrastructure. However, there is an additional level of complexity within telecoms operating environments as services are delivered across complex network architectures where some elements of the network may be owned and / or maintained by third parties. The OS3 SID class extensions for Atrium CMDB help address these issues by implementing telecoms specific n-Tier class structures that enable more comprehensive modelling of Network CIs including associated service instances, service specifications, customers and third parties.

OS3 SID also supports the concept of multi-functional equipment ‘roles’ and distinguishes between physical and logical devices and resource and customer facing services.

OS3 SID significantly extends the capability of the BMC Atrium CMDB to provide effective impact analysis and notification capability for a telecoms environment.

The OS3 SID class structure is also compliant with the TM Forum Information Framework (SID) model.

Powerful Graphical Reporting and Service Level Management

A centralized repository of all network change activities enables broad and effective management reporting to support business improvement goals. OS3 incorporates comprehensive graphical reporting and dashboard capability including support for a wide range of export options and comprehensive report distribution facilities.

BMC Remedy Service Level Management (SLM) solution architecture provides the foundation for SLM functionality within the OS3 Suite. However, SLM templates have been configured for telecoms specific operating environments.