SMI Telecoms is a BMC Technology Alliance Partner (TAP). The TAP program provides the company with access to BMC software updates and resources to support the ongoing development and maintenance of the OS3 product suite which is built on the BMC Remedy Action Request System platform. Since 1991, the Remedy Action Request System has been the market leading workflow platform for service process management solutions. With over 10,000 customers worldwide, Remedy is used by the majority of Fortune 1000 companies. SMI Telecoms is also a BMC Marketzone Single Sale Partner. The Marketzone program enables BMC sales teams to commercially offer the OS3 Suite to their telecoms clients.
The strategic partnership between NetBoss Technologies and SMI Telecoms has enabled the companies to offer a market leading end to end service assurance solution that manages the complete lifecycle of a trouble event. The integrated solution leverages the TM Forum’s OSS/J and Information Framework (SID) standards to provide enhanced interoperability between the respective NetBoss XT and OS3 product suites. NetBoss Technologies, Inc., is an established supplier of network management software and service assurance solutions to more than 200 network operators around the world in the Telecommunication, Utilities, Broadcast, Transportation, Government & Public Safety, and Defense industries.
BSMimpact provides Business Service Management, Transformation and Continual Improvement consultancy services. The company has developed The Transformation Journey ™ which provides a complete methodology and set of materials, which, in the hands of their trained and experienced BSM consultants, significantly increases the chances of success for customer transformation initiatives. While industry agnostic, the company and its consultants have many years of telecoms industry experience, delivering many initiatives for several well-known communication providers. BSMimpact were a finalist for the TM Forum Industry Leadership Award in 2010.
Column Technologies’ is a strategic reseller of the OS3 Suite. The company also provides implementation and support services for OS3. Established in 1998, Column Technologies is a global technology, management consulting, and services company that helps commercial and public sector organizations improve service efficiency while lowering costs and risk. Headquartered in the United States, the company has 300 employees around the world in offices in Australia, Canada, India, Singapore, South Africa, United States and the United Kingdom.
Jaspersoft provides the most flexible, cost effective and widely deployed Business Intelligence suite in the world, enabling better decision making through highly interactive, web-based reports, dashboards and analysis. Leveraging a commercial open source business model, Jaspersoft provides end-to-end BI capabilities at a fraction of the cost of other vendors. The BI suite includes pixel-perfect enterprise reporting, ad hoc query, dashboards, OLAP and in-memory analysis, and data integration. Jaspersoft is the only BI vendor that enables companies to adapt to the new, virtualized world by providing a complete spectrum of on-premise, multi-tenant SaaS and cloud-based deployment options for both embedded and standalone business intelligence.
Kinetic Calendar from Kinetic Data is an imbedded component of the OS3 Suite, and enables the user to easily create, manage and view change request calendars, as well as calendars for virtually any purpose, that automatically access time-based data in the OS3 system. It further enables effective communication of changes and other events across functional groups. Kinetic Data has been a BMC Remedy Technology Alliance Partner since 1999 providing its solutions to over 200 Fortune 500 and government customers-including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation. The company was named “Innovator of the Year” in 2009 by an independent group of BMC Remedy users at the Worldwide Remedy User Group.
Industry Alliances
SMI Telecoms has been a member of the TM Forum for over six years and has actively embraced telecoms industry best practices and standards into the OS3 Suite solution design. With more than 775 corporate members in 195 countries, TM Forum is the world’s leading industry association focused on enabling best-in-class IT for service providers in the communications, media and cloud service markets. The Forum provides business-critical industry standards and expertise to enable the creation, delivery and monetization of digital services. The Forum also produces the renowned international Management World conference series, as well as thought-leading industry research and publications.
. |
 |
