Product Modules:
Trouble Management
Manages trouble event lifecycle through to resolution. Orchestrates collaboration between internal and external network operations personnel including equipment vendors and third party service providers.
Work Order Management
Controls the dispatch and monitoring of work activities including interaction with equipment vendors and third party service providers
Site Management
Manages site information and logistics including requests for access and adherence to site policies such as health and safety and security.
Network Engineering Change Management & Maintenance
Manages all maintenance and changes activities to the network infrastructure. Specific telecoms support for complex changes, method of procedure and network impact analysis.
TM Forum Information Framework (SID) Extensions
Extends the capability of the BMC Atrium CMDB to support telecoms environments and specifically network impact analysis, trouble and change notification
OSS/J Compliant Integration
OSS/J compliant integration capability for BMC Remedy® Action Request System®
OS3 Reporting
Provides telecoms specific reporting capability including conformance to industry standard operational metrics for key reports such as MTT Recovery and MTT Resolution.
